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Privacy Policy1. Personal Information We Collect2. How We Use Your Information3. Sharing Your Personal Information4. Data Security and Retention5. Your Rights6. Cookies and Tracking7. Changes to This Policy8. Contact Us

Privacy Policy

This Privacy Policy describes how Papa Joe's Bakehouse (referred to as "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website or make a purchase from any of our locations.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (CTH) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

When you visit the site or interact with our bakery, we collect certain information necessary to process your orders and improve your experience.

  • Contact Information: Name, email address, phone number, and physical billing/delivery addresses.

  • Payment Information: Credit card details or other payment identifiers (processed through secure third-party gateways).

  • Device Information: IP address, browser type, and time zone (collected via cookies and log files).

  • Order History: Records of the banana breads, muffins, and upcoming products you have purchased or inquired about.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfilment: To process payments, arrange for local pick-up or delivery from our Ingleburn facility, and provide you with invoices.

  • Communication: To respond to your inquiries, provide updates on "Upcoming Products," or notify you of changes to our services.

  • Compliance: To maintain food safety records and audit logs as required by NSW food authority standards and SQF protocols.

  • Marketing (Opt-in): To send you newsletters or promotional offers if you have explicitly consented to receive them.

3. Sharing Your Personal Information

We do not sell your personal information. We only share your data with third parties to help us use your information as described above:

  • Service Providers: For example, website hosting platforms, payment processors, and delivery couriers.

  • Legal Compliance: We may share information to comply with applicable laws and regulations, to respond to a subpoena, or to protect our rights.

4. Data Security and Retention

4.1. Security: We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using encrypted connections for online transactions. 

4.2. Retention: When you place an order, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

Under Australian law, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete information.

  • Opt-out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can choose to set your web browser to refuse cookies, though some parts of the site may not function properly as a result.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, or if you would like to make a complaint, please contact our Privacy Officer:

  • Business Name: Papa Joe's Bakehouse

  • Email: info@papajoes.com.au

  • Mailing Address: 1/11 Aero Rd. INGLEBURN NSW 2565

  • Phone: (02) 9316 6576